Terms and Conditions - Flat Clearance Docklands

Welcome to Flat Clearance Docklands. Please read these Terms and Conditions carefully before using our services. By accessing or using our services, you agree to be bound by these terms.

1. Service Overview

Flat Clearance Docklands provides comprehensive flat clearance solutions, including removal, disposal, and recycling of unwanted items. Our services are designed to meet the diverse needs of our clients in the Docklands area.

1.1. Eligibility

• Clients must be at least 18 years old.
• Services are available to residents and businesses within the Docklands region.
• All clients must provide accurate and complete information.

2. Booking and Payments

To secure our services, clients must complete the booking process and adhere to the following payment terms:

2.1. Booking Process

1. Clients must provide necessary details, including address, items for clearance, and preferred dates.
2. Confirmations will be sent via email or phone within 24 hours.
3. Cancellations must be made at least 48 hours in advance.

2.2. Payment Terms

• Payment is required upon completion of services.
• Accepted payment methods include credit/debit cards and bank transfers.
• Late payments may incur additional charges.

3. Cancellation and Refund Policy

We understand that plans can change. Our cancellation policy is designed to be fair to both parties:

3.1. Client-Initiated Cancellations

• Cancellations made 48 hours or more before the scheduled service are eligible for a full refund.
• Cancellations made less than 48 hours before the scheduled service may incur a cancellation fee.

3.2. Service-Initiated Cancellations

In rare cases where we must cancel services, clients will receive a full refund and assistance in rescheduling.

4. Client Responsibilities

To ensure a smooth service experience, clients agree to the following responsibilities:

• Provide access to the property at the agreed-upon time.
• Secure any valuable or fragile items prior to clearance.
• Inform us of any specific requirements or restrictions.

5. Flat Clearance Docklands Responsibilities

We are committed to delivering high-quality services. Our responsibilities include:

• Arriving on time for scheduled appointments.
• Handling all items with care and professionalism.
• Ensuring proper disposal and recycling of unwanted items.

6. Liability and Insurance

Flat Clearance Docklands holds liability insurance to cover any potential damages during the clearance process. However, clients are responsible for informing us of any pre-existing damages or fragile items.

6.1. Damage Claims

In the event of damage caused by our team, clients must notify us within 24 hours. We will assess the situation and provide compensation as appropriate.

7. Privacy Policy

Your privacy is important to us. We collect and use your personal information solely for the purpose of providing our services. We do not share your information with third parties without your consent.

8. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in the UK.

9. Amendments to Terms

Flat Clearance Docklands reserves the right to modify these Terms and Conditions at any time. Clients will be notified of any significant changes through email or our official communication channels.

10. Acceptance of Terms

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our services.